Good, but could be a little better
Oct 8, 2025 | Christine G. |
Verified Buyer
Response from Vistaprint Customer Care Team:
Thank you for sharing your detailed feedback. We truly appreciate your honesty and the opportunity to improve. We’re glad to hear that the etching was clear, the price was good, and your order arrived quickly, but we’re genuinely sorry for the issues you experienced with the Hydro Flask® Stainless Steel Insulated Water Bottles – 21 oz.
We understand how disappointing it must be to receive bottles that didn’t match your approved design placement, showed residual enamel in the etched areas, and raised concerns about insulation performance. That’s certainly not the experience we aim to deliver.
To help us investigate and find the best possible resolution, we kindly ask that you reply to this review with clear photos or short videos showing:
- The etching alignment issue
- The blue sheen where enamel wasn’t fully removed
- Any signs related to the insulation concern, especially if multiple bottles are affected
Please also include the quantity impacted, so we can assess the situation thoroughly. Your feedback will be shared directly with our production team to help improve accuracy and quality control.
If this matter is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time assistance.
Thank you again for your thoughtful review. It helps us do better, and we hope to have the opportunity to make this right.