We’re glad to hear that you’re happy with the tumbler itself, including the metal construction and plastic lining. That said, we sincerely apologize for your disappointment regarding the size of the logo compared to what was shown in the online builder and the promotional images. After reviewing the design, we can see that the logo was extended all the way to the edges of the maximum print area we allow for this product. Due to the printing limitations of the tumbler surface, the final printed logo may appear smaller than it does in the online preview or promotional samples. We appreciate you taking the time to share this feedback, as it’s very valuable and will be passed along to the appropriate team for review. Your comments help us improve how design previews and expectations are communicated. Please let us know if you have any additional questions or need further assistance.

We appreciate you taking the time to share your thoughts on your new tumbler. We understand your concern about the finish and will direct this to the appropriate team for review. We would also recommend looking into our options here www.vistaprint.com/promotional-products/drinkware/travel-mugs-tumblers-cups/tumblers for future interest that may provide a more favorable results. Our care team is always available for any product or design-related queries you may have.