Thor 16oz Tumbler

Thank you for taking the time to share your experience with us. We regret to hear that you received several of the tumblers broken/cracked We are also sorry for the lack of response to your complaint via email. We'd love to look into this for you. To help us assist you more effectively, please reply to this email/message with the order number and photos displaying the damage. Also, please state the number of cups that were damaged. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/

We’re glad to hear that you’re happy with the tumbler itself, including the metal construction and plastic lining. That said, we sincerely apologize for your disappointment regarding the size of the logo compared to what was shown in the online builder and the promotional images. After reviewing the design, we can see that the logo was extended all the way to the edges of the maximum print area we allow for this product. Due to the printing limitations of the tumbler surface, the final printed logo may appear smaller than it does in the online preview or promotional samples. We appreciate you taking the time to share this feedback, as it’s very valuable and will be passed along to the appropriate team for review. Your comments help us improve how design previews and expectations are communicated. Please let us know if you have any additional questions or need further assistance.