We’re truly sorry to hear about your experience and the disappointment with how your order turned out. We understand how frustrating it must be to receive something so different from what you had expected, especially after reviewing the proof. Your feedback is very important to us, and we’ll be sharing it with our quality team for review. To assist further, could you please reply to this email with a photo of the issue so we can take a closer look and make this right for you? If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/