We are sorry to hear that the final result did not fully meet your expectations. We are glad to know that you were satisfied with the quality of the wood and that the magnet performs well. However, we understand how disappointing it is when the lettering and numbers do not appear as clearly as shown in the sample, making them difficult to read. To proceed, please reply to this email with clear photos of the bottle opener you received, highlighting the lettering and numbers in question. Once received, we’ll be happy to investigate and determine the best way to proceed.

Thank you for your feedback, and we’re truly sorry to hear that your item arrived with imperfections. We understand how disappointing it is to receive a product that isn’t smooth or properly finished, especially when you were expecting a clean, rounded look. Please send us a clear photo of the issue so we can assess the damage and make it right. We appreciate your patience and the opportunity to fix this. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/