We understand how it can be disappointing when the final product looks different from what you expected and regret that this was the case for your keychain. The placeholder size for the keychain design is quite small, 0.5" x 1.6" wide, which can limit how large a logo or artwork appears once printed. The design studio preview is zoomed in to help with easier editing during the customization process, which may make the artwork appear larger than it will be on the actual item, however, the preview option gives an idea of how it will look. For future orders, we recommend using a design that can be scaled and optimized for the available space to ensure better visibility. If you would like help adjusting your design or creating a revised version that works better within the keychain dimensions, feel free to reach out. We are happy to assist. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com/customer-care/help-center/.