While we're glad to hear that you find the ordering process easy, we're saddened about the issues you've experienced with the QR Code and order cancelation. This is not the experience we want you to have. We're more than willing to make things right for you. Kindly respond to this email with the images of the Heathered Toiletry Bag received, and we'll work with you to find a solution that you'll be pleased with. Thank you for bringing this to our attention, and we look forward to hearing from you.