Round Button – 2.5 Diameter with Safety Pin Clasp

We sincerely apologize for the Round Button – 2.5 Diameter with Safety Pin Clasp you received. We aim for 100% customer satisfaction, and if expectations are not met, we are committed to making it right. Thank you also for providing the product photo as a reference. After reviewing your submitted file from the Design Edit page, we identified this as a production issue that can be resolved by reordering. To prevent this from happening again, we have slightly adjusted the placement of the artwork by moving it beyond the bleed area. This adjustment accounts for the folding process of the printed artwork around the round section of the button. The updated file has now been saved. To make this right for you immediately, we have provided more details via a separate email in relation to the possible resolution. Please let us know which option you would prefer, and we will handle the details right away. Your feedback will also be shared with our product team to strengthen design guidance and improve clarity for customers creating artwork with bleed areas. We truly value your input and look forward to providing you with the quality and reliability you expect from VistaPrint.

We regret to hear that you're not happy with the quality of the buttons ordered and apologize for any inconvenience caused by this. We're seeing that you were able to get the matter resolved when our customer care team was contacted.