We are sorry to hear of your dissatisfaction with the Kraft Spiral Notebook with Pen. We would like to investigate this further, so we can assist you better. Could you please reply to this email with a photo that highlights the quality concern? If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/. We look forward to working with you.