Softy Classic Journal

Thank you for sharing your feedback about the Softy Classic Journal. We truly value your input and want to ensure this is addressed properly. We understand your concern that the finished product appeared much smaller than expected compared to the design described. Looking at your account for this product, the design area measures 3 inches in height and 2 inches in width. While your uploaded design fully covered the width, it most likely utilized only the 2‑inch height measurement. For future orders, we highly recommend double‑checking these specifications to ensure the final result matches your expectations. To further assist, we encourage you to respond with clear photos of the printing quality errors noted. This will allow our team to directly assess the issue and work with you to find the best possible resolution. Rest assured that your feedback will also be shared with the relevant team for production review and improvement. If your request is urgent or you would prefer to speak directly with a representative, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center at https://www.vistaprint.com/customer-care/help-center/ for real‑time assistance. Your trust means a great deal to us, and we are committed to making this right. Thank you again for bringing this to our attention. We look forward to hearing from you and helping ensure future orders reflect the quality you expect.