We’re truly sorry to hear about your disappointment with the BIC® Intensity® Clic™ Gel pens. This is not the VistaPrint experience we want you to have, and we understand how frustrating it must be—especially after the back-and-forth communication regarding your logo and production status. We appreciate you sharing this feedback, and we sincerely regret that the final design didn’t reflect your intended branding. It’s clear that the logo did not print as expected, and we understand how important accuracy is when representing your company. To help us investigate and find the best possible resolution, we kindly ask that you share clear photos of the affected pens, including the quantity impacted. This will allow us to assess the issue and take appropriate action. Your feedback will also be shared with our production team to help prevent similar issues in the future. If this matter is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for assistance. Thank you again for bringing this to our attention—we’re here to make it right.

Thank you for your review of the pens ordered. We can understand the disappointment with how the pens were delivered to you, and we regret any inconvenience. This experience will be forwarded to our shipping department. It's great to know that you love the quality, finished product and how they write. Please see email sent outlining the resolution provided.

We are thrilled to learn that you were pleased with the way your Pens came out. We look forward to doing business with you again.