We're truly sorry to hear that your order didn’t arrive by the promised date—especially since it was needed for an event. We understand how frustrating and disappointing that must have been. We’d like to help make this right, and we’ve sent you a separate email requesting further information so we can better assist you with this. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/