Thank you for sharing your feedback, and we sincerely apologize for the production issues with the Chicago Ballpoint Pens with Black Ink. That’s not the VistaPrint experience we aim to deliver, and we truly appreciate you taking the time to provide photos as a reference. We’ve reviewed your account and can confirm that one of our support representatives has already assisted you and taken the necessary steps to resolve the concern. Please know that your comments have also been shared with our product team for further review, as we continuously work to improve the quality of our offerings. We genuinely appreciate your understanding and hope to have the opportunity to serve you better in the future. If you have any additional questions or need further assistance, our Customer Support team is here to help at 1-866-207-4955 or through our Help Center (https://www.vistaprint.com/customer-care/help-center).