Business logo pen
Oct 25, 2025 | Nathan L. |
Verified Buyer
Response from Vistaprint Customer Care Team:
Thank you for your feedback regarding the Colorado Ballpoint Pen with Digital Full Color Wrap you received. We understand that initially the quality of the pen seemed reasonable for the price, but upon receipt of the pens, it appeared that the logo and phone number overlapped. We apologize for this disappointment.
We have forwarded the photo you attached to our quality team for feedback.
To resolve this with you, I first checked your design. Since the logo at the top is almost against the safety line and the phone number at the bottom is against the safety line, you received the pens as designed.
I have placed the logo next to the company name, saved this design with the initials VPKB, and implemented it for you free of charge under the same order number. You can track the status of this replacement order in your account under My Orders and Reorders.
We hope this has resolved the issue to your satisfaction.
If you have any further questions, please let us know.
