Response from Vistaprint Customer Care Team:
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment with the print on the pens, and for any inconvenience caused. This is not the type of service we want our customers to have, so it really saddens us that this was your experience. Thank you for reaching out directly to customer care, so they could provide you with some assistance with the order. Your business is extremely valuable and important to us, so we'd hate to have you experience such a service again. When placing your next order, please contact us directly at 866-207-4955, so we can review the order together.