We sincerely apologize for the issues you experienced with your pens, including the missing tops and the logo not printing as expected. To better assist you, could you please reply to this email with a photo showing the concerns? This will allow us to review the matter in detail and work on a proper resolution for you. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/