I have been ordering a pen that I love for my business for quite awhile and was sad that it was discontinued. I ordered these because they looked similar online. However when I received them they were much lower quality. It looks like a printed piece of paper wrapped around the pen and covered with plastic. The printing is cheap and has red lines through it with obvious seams. The printing is faded and doesn't match the logo colors that I uploaded, whereas with my old pens they were vibrant, bright, and a perfect match. They are chunky and uncomfortable to hold. We have had them a few days and already the clicker for the pen is jamming resulting in the pen seeming to be retracted, but writing on things while the stylus was used. Overall I hate them, I think they are cheap and tacky looking, and I regret purchasing them. They are not at all the quality of the last pens I bought, even though the price is similar.
Response from Vistaprint Customer Care Team:
We are deeply sorry to hear about your disappointment with the new pens. It’s frustrating when a product doesn’t meet expectations, especially after having a great experience with a previous item. We understand your concerns regarding the quality, appearance, and functionality of the pens you received. We value your feedback and will pass it on to our product team. To address this issue, we have also reviewed your account and taken the necessary steps to resolve the situation. An email with the details of the resolution will be sent to you shortly.
5
All of my customers tell me how much they love these pens
Dec 14, 2023 | A&P | Verified Buyer
These pens are handed out to my customers. My customers love these pens.