We're sorry to hear that the quality of the pen ordered did not meet your expectations. In an effort to resolve the matter, we've processed a free reorder for the pen that you should receive soon.

We appreciate your feedback and understand how important it is for your logo to be clear and recognizable. Due to the intricate details of the design and the limited engraving space of 0.29 inches, legibility can be affected, especially for complex logos. To achieve the best results, we recommend using only letters and numbers for small engravings. To help, we've taken the necessary actions on your order and an email with more details has been sent to you. Please feel free to dispose of or recycle the item received. We are grateful for the time you took to write a review and inform us about your experience.