Full-Color Soft Touch Stylus Pen with Black Ink

Thank you for your review. We are pleased to hear that the printing job on your pens looked good and met your professional standards, but we are truly sorry that the performance of the pen itself has been so disappointing. It is completely understandable how frustrating it is to hand these out to your customers only to have the ink fail. When pens are not performing as expected, we suggest a few troubleshooting steps to get the ink moving, such as scribbling firmly on a piece of scrap paper to break any dry seal, or gently rubbing the pen tip between your fingertips to warm the ink cartridge. We are still happy to look at how the pen functions. Kindly reply and share a brief video or an image showing the writing results so we can look into this ink issue for you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com/customer-care/help-center/.