Full-Color Soft Touch Stylus Pen with Black Ink

We are glad to hear that you were pleased with the appearance of the Full-Color Soft Touch Stylus Pens, though we are sorry to learn about the writing performance concerns you experienced. We understand how frustrating it can be when pens intermittently stop writing, and we also appreciate your feedback regarding the pen tip and overall sturdiness of the product. To further review the matter and work towards a resolution, please reply to this email and indicate the quantity of pens affected by the issue. This will allow our teams to investigate the concern more thoroughly and assist you accordingly. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 1.866.207.4955.

Thank you for your feedback, and we’re sorry to hear about your experience with the pens. We understand how disappointing it is when the product doesn’t perform as expected, especially when intended for external use. This is not a typical experience, and your feedback will be shared with our team for review. To help make this right, we’ve taken action on your account to address the issue. An email will be sent with the details. We appreciate you bringing this to our attention.

We are so sorry to hear that your first purchase for your new business has been disappointing and that the pens are not performing as needed when it comes to signing receipts. We appreciate you mentioning that you enjoy the feel of the pens, but we certainly want them to be functional tools for your daily operations. To help us investigate the concerns with your logo and the ink flow, could you please provide an image of the logo issue and a brief video showing the pens in use. These pens feature a medium ballpoint, which typically provides a reliable flow, but for writing on the thermal paper often used for receipts, we recommend ensuring the surface is free of any oils or moisture which can sometimes interfere with ballpoint ink. We would love to review your files so we can make further recommendations or help you find a pen better suited for your specific business needs to restore your trust in our products. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com/customer-care/help-center/.