Thank you for your feedback. We are delighted to hear that you are happy with the pen itself, but we are sorry that the print quality did not meet expectations. After reviewing the design file, it appears the upload was low resolution and showed some pixelation, this affected the final print clarity. For the best results, we recommend using a high-resolution file of at least 300 dpi to ensure crisp and clean printing. We are here to help with a replacement order in the future if you decide to update the design file. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com/customer-care/help-center/.