Thank you for your review and we are sorry the outcome is disappointing for your pen design. After reviewing the design, we see that a circular logo with small text was used. While it may look great on screen during the design process, this artwork does not always translate well to a product with a very limited print area of 0.24" x 1.5". Due to the size and shape of the imprint area, circular logos often end up appearing much smaller overall, and any fine text within the circle can become difficult or even impossible to read once printed. For best results on products like pens, we recommend using a simplified version of your logo, such as just the name, initials, or a bold icon, so it can fill the space effectively and remain legible. If you would like assistance reworking your design for a courtesy replacement order, we would be happy to help. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/.