Thank you for sharing your experience—we’re truly sorry to hear about the condition in which your Los Angeles Pens with Black Ink Digital Full Color Wrap arrived. While we’re glad the design met your expectations, the packaging and product quality you described are far from the standard we aim to deliver. We appreciate the photos you’ve provided and kindly ask that you also share the affected quantity along with those images. This will help us assess the issue accurately and work toward the best possible resolution. Your feedback will be shared with our product and fulfillment teams to help prevent similar issues in the future. If this matter is time-sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for assistance. We’re here to make this right and truly appreciate your patience.

Thanks for your review submission. We’re sorry to hear of the less-than-favorable experience you've had with your recent order of pens. Receiving products that leak ink or arrive stained is definitely not the quality we want for you or the business it represents. We have emailed you information that is geared towards providing a resolution that's to your satisfaction. We look forward to assisting with any future product or design-related queries regarding products of interest.