Thank you for your feedback — we’re sorry to hear that the pen didn’t meet your expectations in terms of writing quality and logo clarity. That’s definitely not the experience we want you to have, especially when it comes to promotional items meant to represent your brand. To help us look into this further and make things right, could you please share images of the pen, including a sample of how it writes? We’d also like to review the printed area and logo more closely to assess what may have gone wrong. Once we receive the images, we’ll be able to provide a proper resolution.

We sincerely apologize for the inconvenience caused by the ink leakage issue with the Sharpie® Roller Pens. Allow us to assist you. Upon reviewing your account, we found that one of our support representatives has already assisted you with this concern and taken the necessary actions on your order. In addition, the same representative assisted you in placing a new order for a different kind of Pen. Rest assured, we are forwarding your feedback to the relevant team for review and improvement. If you have any further concerns or need assistance, please don't hesitate to contact us.