We apologize for the discrepancy between the label size you expected for the pen print and what you received. We understand how frustrating this can be, and we are sorry for any inconvenience caused. Our check into the concern shared has indicated that our care team was able to assist with providing a resolution. We look forward to the opportunity to serve you better with your future orders.

We're terribly sorry to hear that the logo on the pens turned out smaller than expected. This is not the type of service we want you to receive, so we sincerely apologize for any inconvenience this may have caused. We're happy to make things right by increasing the size of the logo and placing a free reorder for another set of pen. You should receive the order within a few days. Thank you for bringing the issue to our attention and giving us the chance to help.