We appreciate your feedback regarding the quality of our Souvenir® Anthem Stylus Pens and are sorry to hear that the craftsmanship did not meet your expectations, and that the QR code could not be scanned. We understand your frustration and are eager to clarify the issue. Upon reviewing your design, we found that the submitted QR code was linked to an invalid URL and did not direct properly to its intended destination. Please note that VistaPrint does not alter or proofread customer-created designs—files are printed exactly as submitted, without human intervention. For future orders, we recommend verifying that QR codes are linked to valid URLs to ensure they work as expected once printed. We’re also glad to see that you contacted our customer care team, who responded promptly and took the appropriate steps to assist you. Please don’t hesitate to reach out if you need further help.