Stratus Classic Pen with Black Ink

Thank you for your feedback. We’re sorry to hear that the image size made your design difficult to read. We appreciate you bringing this to our attention and will make sure to review the sizing options more carefully. If you’d like, our team can assist you in adjusting your design so it’s clear and easy to read. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/

Thank you for sharing this feedback. It’s disappointing to hear that part of your order arrived in a condition that made the pens unusable. That’s not the experience we aim to provide. To help, we’ve taken action on the account to address the issue with the damaged pens, and an email will be sent shortly with the details. If possible, you can share photos of the damaged pens for reference. We appreciate you calling this out, and glad to hear the pens themselves write well.

Thank you for sharing your feedback. We’re glad to hear you loved the pens and found them to be a good value. We also appreciate your honesty regarding the quality. If there are any specific concerns you noticed—such as ink flow, durability, or overall finish—we’d welcome the opportunity to learn more. Sharing those details helps us better understand your experience and continue improving our products.

We’re very sorry to hear that your Stratus Classic Pen with Black Ink didn’t turn out as expected. We completely understand how frustrating this must be. Based on our review, the design you submitted is fine and falls within the designated print area. To help us better understand what went wrong and make things right, could you please send us a photo of the printed pen? Once we see the issue, we’ll work with you to provide a suitable solution. Thank you for your patience, and we look forward to resolving this for you quickly.