Thank you for sharing your feedback. We’re glad to hear you loved the pens and found them to be a good value. We also appreciate your honesty regarding the quality. If there are any specific concerns you noticed—such as ink flow, durability, or overall finish—we’d welcome the opportunity to learn more. Sharing those details helps us better understand your experience and continue improving our products.

We’re very sorry to hear that your Stratus Classic Pen with Black Ink didn’t turn out as expected. We completely understand how frustrating this must be. Based on our review, the design you submitted is fine and falls within the designated print area. To help us better understand what went wrong and make things right, could you please send us a photo of the printed pen? Once we see the issue, we’ll work with you to provide a suitable solution. Thank you for your patience, and we look forward to resolving this for you quickly.

We’re sorry to hear that you’re not happy with the size of the logo on your Stratus Classic Pen with Black Ink order. We understand how important it is for the design to match your expectations. If possible, could you please share an image of the product you received? This will help us review the issue and provide the best possible resolution. For future orders, we also recommend reviewing the PDF Proof or Preview before checking out to ensure the design details appear exactly as you’d like. We look forward to your reply so we can assist you further.