Stratus Classic Pen with Black Ink

Thank you for sparing the time to share your experience with us through your review. We regret to hear that the color of the print on the pens was not as expected and that the sections of the text are cut off. We have done some checks and found that there is too much text in the print area, so sections of the bottom line are outside of the print area. We recommend condensing the information to just one line because the print area is small. Once you've made the changes, we are happy to provide you with a free replacement order. Regarding the color, we are happy to look into this for you. To help us assist you more effectively, please reply to the email/message with photos showing the color on the pens you received. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/

We are sorry to hear that the text on your pens appeared smaller than expected and understand your disappointment with the final result. After reviewing the order details, we noted that the selected font size was quite small within the available printable area, which affected the readability of the text once printed. To help prevent similar issues in the future, we strongly encourage carefully reviewing the on-screen preview and downloading the PDF proof available on the editing page before finalizing an order, as these tools help provide clearer expectations regarding text size, spacing, and overall print appearance. For designs requiring larger text or additional detail, we would also recommend considering our Design Wrap Ballpoint Pen option, as it offers a wider printable area that may better accommodate more detailed artwork and improved text visibility. Here's a direct link for your convenience: https://www.vistaprint.com/promotional-products/writing-office/pens/vistaprint-r-design-wrap-ballpoint-pen We appreciate your feedback and thank you for sharing your experience with us. Should you have any questions or need further assistance, please don't hesitate to call us at 1-866-207-4955.

We’re sorry to hear that you were disappointed with the size of the design printed on your pen. We understand your expectation that the design would be printed as large as possible. For this pen, the printable design area is limited to 0.25 x 1.5 inches, as outlined in the online design tool. Designs cannot be printed beyond this area. To achieve a different look or make better use of the available space, the design would need to be edited before placing a future reprint, or you may wish to choose a different product that offers a larger print area. We’re happy to help with any adjustments or guide you through suitable options if needed.