We're sorry the printing of the pens did not turn out as expected. We'd love to assist you with making the necessary changes and placing a new order. An email will be sent shortly with more details on how we'll be able to help. Please feel free to contact us directly for assistance with your new order. Your satisfaction is of utmost importance to us, so we look forward to working with you again.

We appreciate you sharing your experience with us. It's good to hear that the pen itself is of good quality, but the issue with the color being much darker than what was shown on the website is certainly not the experience we would want for you. We sincerely apologize for any disappointment this may have caused. We've checked into the information of the affected order, and have emailed you some details that speak to a resolution that has been provided to you. We would also like to invite you to contact us for any future products or design related queries, so we can help.

We're glad to hear that you liked the pens. Your suggestion about limiting the text to two lines for better readability is noted, and we'll take it into consideration for future orders. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your business and hope to serve you again soon.