Metal Soft-Touch Brights Ballpoint Pen

We are sorry to hear that the final result of your Metal Soft-Touch Brights Ballpoint Pens did not meet your expectations, particularly regarding the size of the printed logo. After reviewing your order, we noted that the print area available on this pen model is relatively small, and your logo was already scaled to utilize the maximum printable space. Due to this limitation, the design may appear smaller than anticipated on the final product. For future orders, you may wish to consider our Design Wrap Ballpoint Pen, which offers a larger printable area, allowing more space for logos and design elements to appear more prominently. Here's a direct link for your convenience: https://www.vistaprint.com/promotional-products/writing-office/pens/vistaprint-r-design-wrap-ballpoint-pen We appreciate your feedback and hope this guidance helps you achieve a result that better matches your expectations moving forward. Should you have any questions or need further assistance, please don't hesitate to call us at 1-866-207-4955.

We are delighted to learn that you found the design of your pens amazing, but we are deeply sorry to hear that the quality of the pens themselves did not meet our standards. It is disappointing to know that several units were non-functional, as we want every item you receive to be ready for immediate use. We are eager to resolve this for you and would appreciate it if you could provide further details regarding the specific quality issues you encountered. Please share images/ videos of the pens that are not working so that we can better understand the defect and prevent this from happening in the future. You may also share the number of affected pens. We look forward to resolving this matter to your satisfaction and ensuring you have a reliable set of pens. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com/customer-care/help-center/.