Nice but thought they were to have black logo and name
Sep 24, 2025 | Cindy S.
Response from Vistaprint Customer Care Team:
We're glad to hear that you think the pens look nice. We are, however, very sorry to hear about the confusion with the logo color and the strange quantities you received in the boxes. We want to provide some clarity on what happened.
Regarding the color, the customization on these pens is done through laser engraving. This process removes the top pink coating of the pen to reveal the metallic material underneath. This is why the logo and details will appear in a metallic color rather than being printed with black ink. As for the shipping, you are correct that the quantities were very strange. For an order of this size, the pens should have been in 3 boxes with 350 pens each. Sometimes, parts of a large order are shipped in batches as soon as they are finished with production, which can lead to these unusual counts. We sincerely apologize for the confusion this caused. Please be assured that we will share your feedback with our production and packaging teams for improvement. We appreciate your business.