Thank you for sharing your thoughts on the Heart Stress Reliever. We regret hearing that the writing is coming off, and the ball is too hard. To help us assist you more effectively, please reply to this email with a photo or video displaying the concerns. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/. We look forward to working with you.