Pop Bubble Stress Relief Fidget Toy

We are very sorry about the Pop Bubble Stress Relief Fidget Toy you received. This is not the VistaPrint experience we want you to have, and we appreciate you taking the time to share your feedback. Looking at the product page: https://www.vistaprint.com/promotional-products/writing-office/stress-relievers/push-pop-bubble-ball-fidget-sensory-toy, the item is described as a silicone stress reliever with pop bubble features. The bubbles are pressed around the ball to play, and air pushes them back into shape. While designed as a sensory toy, we understand your concern that it does not feel like a squeezable foam ball. To assist further, we recommend responding with a short video showing the product quality concerns you noted. This will allow us to escalate the issue to our production team at the printing facility and work with you toward the best possible resolution. In the meantime, we invite you to explore our range of Custom Stress Balls here: https://www.vistaprint.com/promotional-products/writing-office/stress-relievers, which may better match the squeezable texture you were expecting. Your feedback will also be shared with the relevant team to help improve product descriptions and ensure customers have clearer expectations in the future. If your request is urgent or you’d prefer to speak directly with a representative, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center for real‑time assistance: https://www.vistaprint.com/customer-care/help-center/. We truly value your input and look forward to making this right.