Expected better quality
Nov 25, 2025 | Jawesome86 C.
Response from Vistaprint Customer Care Team:
Thank you for sharing your feedback — we’re glad to hear you love how your flag turned out, but we completely understand your frustration with the base and the water bag issue. That situation sounds very stressful, and it’s disappointing that the bag tore despite careful handling.
For safer storage and to help prolong the durability of the product, we generally recommend emptying the base of water when it’s not in use. This can help prevent leaks or tears over time. We’ve also sent you a separate email to discuss a resolution for the issue you experienced, and we hope it helps address your concerns. Thank you again for bringing this to our attention — your feedback is very valuable as we continue improving our products.