Pop-Up Displays – Graphic Only Templates

Thank you for bringing this to our attention, and we're sorry to hear about the frustration you've experienced with your Pop-Up Display graphic. We understand how disappointing it is to receive a product that does not fit your frame as expected, especially after attempting to install it multiple times and reaching out for assistance. This is not the experience we want for our customers. A replacement has been processed to ensure you receive the quality you expect. We will also share this experience, along with the images you provided, with our quality department so they can review any shortcomings and help prevent similar issues in the future. There is no need to return the original item, as we want to make this process as easy and convenient for you as possible. We sincerely apologize for the inconvenience and appreciate the opportunity to make this right. Thank you for your patience and understanding.

Thank you for your review. It is great to hear that the print is satisfactory. We certainly regret the experience you have had with your replacement display and appreciate your feedback regarding the sizing discrepancy. It appears that it has been three years since your initial order, and in cases where such a significant amount of time has passed, we recommend reaching out to our team for guidance before replacing items. Even slight production changes or updates to our manufacturing can result in minor variations that impact the fit of older hardware. We will share your specific concerns regarding the dimensions and the velcro alignment with our production team to investigate this further and will provide additional feedback to you as soon as it is received. It is our hope that we can work toward a solution that ensures you are prepared for your upcoming convention. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com/customer-care/help-center/.