Thank you for sharing your feedback with us about your new Engraved Business Card Holder. We’re glad to hear that you find it beautiful, and we truly appreciate you letting us know about the challenges you’re experiencing. For scratches, we recommend storing the holder in a small pouch or protective sleeve inside your purse to help keep it safe from friction with other items. We understand how helpful it would be if it came with a cover, and we’ve shared your suggestion with our product team. Regarding the closure, we’re sorry to hear it feels too tight and difficult to open, especially with arthritis. While it should loosen slightly with regular use, we want to make sure it’s convenient for you. We truly value your input, as it helps us improve our products and ensure they’re as user-friendly as they are stylish. Please don’t hesitate to reach out if we can assist further.