We’re glad to hear that you were happy with how the cooler turned out overall. We understand your expectation regarding the thickness, and we appreciate you pointing this out, as it helps us improve product clarity and future offerings. Your feedback has been noted and will be shared with our product team. Thank you for choosing VistaPrint.

Thank you for sharing your feedback regarding the Bullet Chrome Non-Woven 9 Can Lunch Cooler. We’re truly sorry to hear that the product did not meet your expectations and that the quality fell short of what was described. We understand how frustrating and disappointing this must have been, especially given the absence of the foil liner mentioned in the product description. Your feedback is important to us, and we assure you it will be forwarded to the relevant team for review and improvement. To help us further investigate the issue and ensure a prompt resolution, we kindly recommend replying to this review with a photo of the product you received, along with your order number. We noticed that your last recorded order, as of March 30, 2025, was for Matte Business Cards, so this additional information will allow us to verify and address the concern effectively. We deeply appreciate your understanding and patience as we work to improve our quality control processes and prevent similar issues in the future. Your satisfaction is very important to us, and we are committed to making things right. Please don’t hesitate to reach out if there’s anything else we can assist you with.