Thank you for sharing your thoughts on the Lighthouse Non-Woven Tote Bag – 13.5" H x 17.8" W. We regret to hear that while the quality of the bags is good, the color was not as expected. To help us assist you more effectively, please reply to this email with a photo displaying the concern. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/. We look forward to working with you.

Thank you for sharing your feedback. While we're sorry to hear that the Lighthouse Non-Woven Tote Bag felt too thin for your needs, we're truly glad our Customer Care team was able to support you and make things right. Your kind words about their service mean a lot to us. We're especially grateful that you've placed another order with us—that trust is something we never take for granted. We hope your new tote bag set meets your expectations, and if there's anything more we can do to assist, we're always here to help.

We’re sorry to hear that the Lighthouse Non-Woven Tote Bag didn’t meet your expectations. We understand how disappointing that can be. To better understand your concern, could you please send us a photo of the item you received? Also, for reference, this product is designed as a lightweight and budget-friendly promotional item, made from non-woven polypropylene material. Once we receive the image, we’ll be glad to review and assist you further. We value your patience and understanding and appreciate the opportunity to assist you.