We're sorry to hear that the quality of the bags did not meet your expectations as they are thin, and the print does not look smooth on them. This is not the experience we would want you to have and will be happy to see how best we can help. Please let us know if the printing issue was on all the bags ordered and also provide a photo(s) showing how the print turned out on the product. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com/customer-care/help-center

Thank you for bringing this to our attention, and we’re sorry to hear about the disappointment with your recent order. The quality of the handles and inconsistency in the logo print is not the experience we want for our customers. To help us look into this further and provide a proper resolution, please reply to this email with a photo showing the affected bags. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/