Bad Quality Bag
Feb 17, 2026 | Ember B. |
Verified Buyer
Response from Vistaprint Customer Care Team:
We are very sorry to hear about your experience with the Brisae Cotton Canvas Tote Bag. While we’re pleased that the printing met your expectations, we understand how disappointing it must be to encounter issues with the bag quality especially if handles have detached right out of the box. To help us investigate this properly, please reply to this email with clear photos of the affected tote bags, showing the detached or damaged handles. Additionally, kindly indicate the exact number of defective bags in your order. Once we receive this information, our team will review the matter promptly and work toward making this right for you. We truly appreciate you bringing this to our attention. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 1.866.207.4955.