We are sorry to hear about the disappointment with your recent order, especially after having a positive experience with the White Large Cotton Tote Bag in the past. We understand how frustrating it must have been to expect similar results and instead receive a black tote where the images appeared washed out and had a plastic-like finish. So we can fully review this, please reply to this email with clear photos of the received bag, including close-ups of the printed areas showing the concerns you described. This will help us assess the print quality and determine the best way to make things right. We look forward to your response.

We’re so happy to hear that you love how your bag turned out. We understand that the lint buildup can be bothersome. We appreciate you bringing this to our attention and will keep it in mind as we work to improve our products. If there’s anything else we can assist you with, please don’t hesitate to reach out!