Thank you for your review. We appreciate you bringing this to our attention, and we sincerely apologize that some tote bags arrived with a brown stain and also had issues with the stitching. We also apologize for the lack of communication to your ticket. This is unusual, and we are happy to provide a free replacement for the affected bags. The order number will remain the same as the original order, and you can track the status of the replacement by going to your Order History under My Account. Upon further investigation, we aren't seeing any recent communication from you to our support team regarding the issue. We trust this will be helpful.