Port Authority® Short Sleeve SuperPro™ Twill Shirt

Response from Vistaprint Customer Care Team:

We are sorry to read that the final rendering of your short sleeve shirt did not meet your expectations. We are committed to maintaining your total satisfaction. As a result, we are in the process to review your request and we will communicate an email shortly with more details. We constantly collect and inspect feedback that can help us provide services that our customers can use with satisfaction. Thanks for voicing your concern and we will remain at your disposal for further assistance.

Response from Vistaprint Customer Care Team:

Please accept our sincerest apology for what happened with your order. This is not the Vistaprint experience we want you to have. Our embroidery team made the adjustments to your design. They followed the guide when uploading graphics for embroidery: - No small lettering (fonts should be at least 1/4" in height). Text that is too small cannot be properly embroidered - No tiny details or fine lines - Large and clear graphics will render embroidery the best! Though, we truly understand that you are not happy with these adjustments. To make things right, we have refunded the item cost and an email has been sent to confirm this. Rest assured will forward your feedback to the relevant team for review and improvement.