Thank you for taking the time to share your experience. We’re truly sorry for the disappointment and confusion surrounding your Port Authority® Tall Long Sleeve Easy Care Shirt order. We understand how important it is for your branded apparel to reflect a polished and professional look, and we regret that the decoration method did not meet your expectations. To clarify, the product page for this specific shirt indicates that the decoration technology used is heat transfer, which can resemble an iron-on finish. We recognize that this may not have been clearly communicated during the ordering process, and we sincerely apologize for any misunderstanding. For future orders, we highly recommend reviewing the “Decoration Technology” section on the product page, as it outlines whether the logo will be applied via embroidery, heat transfer, or other methods. We’ve reviewed your account and can confirm that one of our support representatives has already assisted you and taken the necessary steps to address your concern. Your feedback has also been forwarded to our product team for further review, as we continuously work to improve clarity and consistency across our offerings. We truly appreciate your understanding and hope to have the opportunity to restore your confidence in VistaPrint. If you have any further questions or would like help selecting a product with embroidered decoration, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time assistance.

We appreciate your feedback and sincerely regret that the long-sleeve shirts did not meet your expectations. The decoration method used for this item is Heat Transfer, which was disclosed on the product page to help customers make informed decisions. We understand how important durability is, and we recommend reviewing the decoration details on future orders to ensure they align with your needs. Please share images of the print outcome, and we’d be happy to look into a resolution for you. Your satisfaction is important, and we value the opportunity to assist.