Thank you for your review. We regret that the shirt was not what you expected in terms of both the logo application and sizing. The product specs state that this item uses heat transfer technology, which means the design is printed rather than stitched. This is also reflected during the design process, where the preview shows a printed finish rather than embroidery. We offer a range of apparel options that feature embroidery. You can explore those here: (https://www.vistaprint.com/clothing-bags/dress-shirts?refinementList%5Bf_Gender_ss%5D%5B0%5D=Men&refinementList%5Bf_DecorationTechnology1_ss%5D%5B0%5D=Embroidery&refinementList%5Bf_SleeveStyle_ss%5D%5B0%5D=Long%20Sleeve) Regarding sizing, we regret the fit was larger than expected. We recommend reviewing the size chart provided on each product page to help select the most accurate fit. We are here if you need any help choosing an embroidered option in the right size. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com/customer-care/help-center/.

We regret to hear that the printing method of the dress shirt was not as expected. Your satisfaction is our number one aim, so this is not the type of experience we want you to have. Because the shirt did not fully meet your expectations, we took the necessary actions to make this right, and you should be receiving an email shortly with the details. Here's a link you may use to view similar embroidered dress shirts on the website: www.vistaprint.com/clothing-bags/dress-shirts/port-authority-r-long-sleeve-easy-care-shirt.

Thank you for taking the time to share your experience. We’re truly sorry for the disappointment and confusion surrounding your Port Authority® Tall Long Sleeve Easy Care Shirt order. We understand how important it is for your branded apparel to reflect a polished and professional look, and we regret that the decoration method did not meet your expectations. To clarify, the product page for this specific shirt indicates that the decoration technology used is heat transfer, which can resemble an iron-on finish. We recognize that this may not have been clearly communicated during the ordering process, and we sincerely apologize for any misunderstanding. For future orders, we highly recommend reviewing the “Decoration Technology” section on the product page, as it outlines whether the logo will be applied via embroidery, heat transfer, or other methods. We’ve reviewed your account and can confirm that one of our support representatives has already assisted you and taken the necessary steps to address your concern. Your feedback has also been forwarded to our product team for further review, as we continuously work to improve clarity and consistency across our offerings. We truly appreciate your understanding and hope to have the opportunity to restore your confidence in VistaPrint. If you have any further questions or would like help selecting a product with embroidered decoration, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time assistance.