Aug 14, 2023 | VICKI | Sweepstakes entry
Response from Vistaprint Customer Care Team:
Thank you for taking the time to share your review. We are happy that you found the product to be nice. Your disappointment with the embroidery outcome is understandable, and we regret that this is the case. The placeholder is smaller than the standard 4" x 4", measuring 2.36" x 2.36", as such there are more limitations due to the small size. To accommodate your full logo, we recommend one of our options with a larger placeholder on a similar item; the sizes are displayed in the studio and in the product specification. This is helpful when customizing designs. If help is needed with choosing another options or assistance with design, please contact customer care: https://www.vistaprint.com/customer-care/help-center/.