Thank you for sharing your feedback, and we’re truly sorry to hear that the Flexfit® 6-Panel Baseball Caps didn’t meet your expectations. We understand how frustrating it is to receive items where the logo appears too high or misaligned—especially after placing two separate orders in different sizes (S/M and XL/2XL). Looking at your submitted design, we can confirm that the embroidered artwork was positioned in the uppermost part of the design area. However, this placement should not affect the actual production, as the design area itself is well-positioned on the product. To help us assess the issue and find the best possible resolution, we kindly ask that you respond with clear photos showing the logo placement concerns on both orders. We’ll ensure your feedback is shared with the relevant team for review and improvement. If your concern is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time assistance. Thank you again for bringing this to our attention—we’re here to support you and committed to making things right.