We take a lot of care printing and packaging your orders and expect them to be in the best condition upon delivery. Furthermore, we sincerely apologize that the Port Authority® Two-Color Mesh Back Cap arrived with dents. We are grateful to hear you were satisfied with the style, look, and embroidery on the cap despite the dents. Upon reviewing your account, we are pleased to see our customer support team helped process a replacement order for the cap. We trust that was helpful.