We’re truly sorry to hear that ordering your Nike Dri-FIT Team Performance Visor has been such an ordeal. It should not have been this difficult, and we completely understand your frustration. To assist you right away, could you please provide us with your order number and, if possible, an image of what you received? This will allow us to review the issue thoroughly and take the necessary steps to make things right. We sincerely apologize again for the inconvenience and appreciate your patience as we work to resolve this for you.