We are sorry to hear that the quality of the embroidery on The North Face® Women's Skyline Full-Zip Fleece Jacket did not turn out as expected. Furthermore, we want to assure you that this is not the usual standard for our embroidery. As such, we are happy to offer a replacement order for the jacket. The order number will remain the same as the original order, and you may track the status by going to your Order History under My Account. We trust this will be helpful.