We sincerely regret that your experience with the online ordering system for Elevate™ Whistler Light Down Vest did not meet expectations, and we completely understand your frustration. Designing products should be seamless and intuitive, and we truly appreciate your feedback—it’s invaluable in helping us identify areas for improvement. Upon reviewing your account, we can confirm that one of our support representatives has assisted you and taken the necessary steps regarding your order. We truly hope that the replacement resolves the issue, but if there’s anything else we can do to assist you further, please don’t hesitate to reach out—we’re here to help. Rest assured, your feedback has been forwarded to our product team for review as we continue working to enhance our ordering process, design tools, and customer support options. Your insights are deeply appreciated, and we’re grateful for the opportunity to improve. Thank you for giving us the chance to make things right. We appreciate your time and trust, and we hope to serve you better in the future.