Logo was too low
Sep 14, 2025 | Nichelle C. |
Verified Buyer
Response from Vistaprint Customer Care Team:
Thank you for taking the time to share your feedback. We're sorry to hear that the logo on your t-shirt was placed a little lower than you expected and for the disappointment this has caused. Upon reviewing the design file you submitted, we found that the logo was indeed positioned quite low on the t-shirt, almost on the abdomen area, in the original design itself. We want to make sure our printing was an exact match to the file you submitted. To do that, could you please share a few photos of the shirt you received? This will allow us to properly compare the final print with the submitted design and see how we can best assist you. We appreciate you bringing this to our attention and look forward to hearing from you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/.