Thank you for following up, and we’re truly sorry to hear that the print on your Koozie® Basic Collapsible Bottle Cooler wasn’t clear. That’s certainly not the VistaPrint experience we aim to deliver, especially when it comes to product quality. We’ve reviewed your account and can confirm that one of our support representatives has already addressed your concern and taken the necessary action on your order. A replacement has been arranged, and we hope it meets your expectations this time. Your feedback regarding the print quality has also been forwarded to our product team for further review, as part of our ongoing commitment to improvement. We appreciate your understanding and thank you again for giving us the chance to make this right. Should you need any further assistance, we’re here to help.