Reviewed by 1 customers

Not great CUP and LOGO not Align

Nov 12, 2025 | Georgina M.

I recently received my order of 30 custom cups (Order [Order Number]) totaling over $600. The printed logos are centered on the cup body and do not align with the cap, which contradicts how the product is displayed on your website. I contacted support and spoke with Mr. Edward, who said the logo is always printed centered on the cup and cannot be aligned to the cap. He could not provide any documentation or product description that states this limitation. I did not receive any notice that the website images were inaccurate. This is unacceptable. I expect either: - a reprint with the logo aligned to the cap as shown on the website, or - a partial refund to reflect the product not matching the advertised appearance. UNACCEPTABLE !!

Response from Vistaprint Customer Care Team:

We’re truly sorry to hear about your experience with your 17 oz. Stainless Water Bottles and completely understand your frustration regarding the logo alignment. We know how important it is for your items to match the product images and meet your expectations. Please be assured that the necessary actions have already been made to your account, and our Customer Care team has assisted you with this matter. We truly appreciate your patience and understanding, and we’re committed to ensuring your satisfaction with the resolution provided.